I paid on Kickstarter, how does my pledge work here?
The amount you paid on Kickstarter will transfer as “credits” on the BackerKit survey. Then you’ll be able to choose size, color, and style for your items. If you wish to purchase additional add-ons on top of your original pledge, you will just be charged for their price plus shipping on BackerKit.
Make sure you are accessing this survey from the same email that you used for Kickstarter.
Last updated: December 28, 2021 14:56
How do I get my freebies?
For every keychain plush you pledge, you’ll receive 1 freebie stickers. For every big plush you pledge, you’ll receive 2 freebie stickers. For example, with a pledge of 2 keychain and 2 big plush (a full set) you’ll be able to receive 6 sticker freebies and complete the set! Mockups of the stickers can be found on the original campaign page.
Last updated: December 28, 2021 14:58
When will my order be delivered?
Shipping depends on 2 things: how soon all of the surveys are completed and how fast the manufacturer can produce the merchandise.
It’s important that I get EVERYONE to complete the survey prior to production; stragglers will only cause more delay and unnecessary shipping expenses. All of the designs are ready for production, if there are any delays I will be sure to let everyone know through an update.
Last updated: December 28, 2021 14:59
What if I want to purchase more plushies?
No problem, you can add additional plushies to your cart on the “Add-ons” page.
Last updated: December 28, 2021 14:59
Are the plushies chinchilla-safe?
These plushies were generally made for human use - please monitor your chinchillas (and other pets in general) if you give it to them to play and snuggle with. Do not let them chew the embroidery or damage the plush; the cotton inside is not safe for pets.
Last updated: January 04, 2022 16:08
I stained my plushie! What do I do?!
Don’t worry, it’s fixable! There are actually two ways you can clean your plushie:
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First, wipe the dirty area with water, then rub the area (not too hard) with alcohol cotton tablets or laundry detergent, then dry it.
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This second method (rubbing alcohol + dish soap mix) I got from YouTube - Here is the video for reference: https://www.youtube.com/watch?v=5iCwvFbewgc
Last updated: January 04, 2022 16:07
What is BackerKit?
BackerKit is a service that crowdfunded project creators use to keep track of hundreds to tens of thousands of backers—from shipping details, pledge levels, preferences and quantities, whether they have paid or had their card declined, special notes, and everything in between!
The BackerKit software and support team is independent from the campaign’s project team—BackerKit does not handle the actual reward shipping. For more information about the preparation or delivery status of your rewards, please check the project's updates page.
How does BackerKit work?
After the campaign ends, the project creator will send you an email with a unique link to your survey. You can check out a walkthrough of the process here.
I never received my invitation. How do I complete the survey?
The most common reasons for not receiving a survey email is that you may be checking an email inbox different from the email address you used to sign up with Kickstarter, Indiegogo or Tilt Pro account, or it may be caught in your spam filter.
Confirm that the email address you are searching matches the email address tied to your Kickstarter, Indiegogo, or Tilt Pro account. If that doesn’t work, then try checking your spam, junk or promotions folders. You can also search for "backerkit” in your inbox.
To resend the survey to yourself, visit the project page and input the email address associated with your Kickstarter, Indiegogo or Tilt Pro account.
How do I update my shipping address?
BackerKit allows you to update your shipping address until the shipping addresses are locked by the project creator. To update your address, go back to your BackerKit survey by inputting your email here.
When will my order be shipped, charged or locked?
That is handled directly by the project creator. BackerKit functions independently of the project itself, so we do not have control of their physical shipping timeline. If you want to check on the project’s status, we recommend reading over the project's updates page.
I completed the survey, but haven't received my rewards yet. When will they arrive?
As BackerKit does not actually handle any rewards or shipping, the best way to stay updated on the shipping timeline would be to check out the project's updates page.